South City Rider,
I know how frustrating it can be to nearly miss a connection. I will share your feedback with our MetroBus team, who can ensure that the #70 Grand does not depart the Grand MetroLink Station ahead of schedule. If the bus is running on schedule and you don’t make a connection, it may be that that bus-rail connection is not the scheduled connection. We endeavor to minimize the wait time between connections, but since the buses and trains aren’t always operating the same frequency, it may be that the next bus is the “scheduled” connection. If you experience this at a particular time of day and day type (weekday, Saturday, Sunday), please let me know so that we can target our inquiry.
Regarding our Securitas contract security personnel, their management team, as well as our Metro Public Safety personnel are monitoring their performance. I will share your concerns with our Public Safety management.