As you may be aware, regional leadership and their respective law enforcement officials are forming a task force over the issue of security on the MetroLink system.
Local law enforcement officials are committed to improving security conditions on the system and are forming a joint command structure between the three largest law enforcement providers, St. Louis County, St. Louis City, and the St. Clair County Sheriff’s Department to provide seamless security for MetroLink riders.
We are grateful that our regional leaders and law enforcement partners are committed to improving the safety on MetroLink and we look forward to working with them to implement a regional solution to the safety and security needs of the Metro transit system.
The plan is still being finalized, and as such, we cannot comment further on security issues today, including the duties of each force and contracts. We will make more information available regarding implementation of the new security plan when it is approved for us to share. Thank you for your interest in the system.
The creation of a mobile app for reporting security-related events is a topic that has been discussed with the task force I referenced earlier. It is this entity that would be tasked with overseeing the creation of, and response to, such an app. Please stay tuned for more on this in the future.
In the past 30 days, we did receive one report via Twitter of a Metro vehicle parked in a disabled parking space. We immediately shared this information with our management team responsible for supervising personnel and vehicles.
Metro is in the process of testing the hardware and software associated with the roll out of our “Gateway Card,” which is a smart card fare payment system. Customers will be able to load monetary value, or products like monthly passes on their cards. They will also be able to check balances online, and communicate with our Gateway Card Customer Service Center. We have a small test group using these cards today, and we anticipate we will begin a phased release of these cards to the general public in late 2017.
As any of these contacts are received, they are immediately forwarded to Metro management for action.
There will be a pedestrian pathway accessible from Boyle and Sarah that connects to the pedestrian plaza leading to the Cortex MetroLink Station.
Thank you for your questions today! We look forward to carrying local residents and visitors to events this weekend, including the Komen Race for the Cure, Scott Air Force Base Centennial Celebration Airshow, and Cardinals baseball at Busch Stadium. Metro is a convenient way to get there while avoiding street closures, traffic jams and parking issues. Racers, walkers, sports fans and air show enthusiasts can park their vehicles at any one of 21 free Metro Park-Ride lots in Missouri and Illinois. Riders can purchase round-trip transit tickets and hop on MetroLink or MetroBus to arrive at the events this weekend.