Talk to Metro about buses and MetroLink

Talk to Metro about buses and MetroLink

Summer is winding down, but there’s still so much to do around St. Louis. Whether it’s a trip to Forest Park, a visit to the Gateway Arch or to attend events downtown - let Metro Transit be your ride to all St. Louis has to offer. Have a transit question for Metro? Join the experts at noon on Wednesday, September 5.

    Good afternoon, St. Louis. There’s a lot of exciting things happening around the St. Louis region and at Metro Transit this month. There are concerts at Busch Stadium, the Dome at America’s Center and at Forest Park that you can use Metro Transit to get to. In addition to those exciting events, we’re working on finalizing an exciting event toward the end of the month that you can be a part of. (Stay tuned to our social media accounts for more information about that.) In the meantime, let's get to those transit questions!
    When is Metro going to install turnstiles and electronic tickets for the MetroLink. I will not ride the trains again until that happens. I have seen enough at the North Hanley station to know it is over run with criminals on and just off the property. The system is not safe no matter what public relations statements are published.
    Mike Franks, creating a safe and secure system is Metro’s highest priority. The critical components of transit system safety include a coordinated police and security team; communication and cooperation between each entity; and infrastructure that is designed to encourage crime prevention. The City of St. Louis, St. Louis County and St. Clair County all have police officers assigned to provide law enforcement and public safety via a MetroLink detail; Metro employs transit authority officers; and Metro employs contract security to provide front-line security and fare enforcement. This presence across the system is critical for creating a secure transit system. The MetroLink light rail system, like nearly all light rail systems constructed in the United States in the past twenty-five years, is a proof-of-payment system that is intended to maximize access and speed of boarding. Customers are required to possess a valid fare before entering the “paid fare zone” near the entrance to each platform. The personnel teams referenced above are responsible for ensuring that all customers possess a valid fare. If turnstiles and associated fencing and barriers were to be installed across the 46-mile, 38-station MetroLink system, the same personnel presence would be required to ensure safety, security, and fare payment. The region, through the leadership of East-West Gateway Council of Governments, is conducting a MetroLink Security Assessment, scheduled to be completed this year. We anticipate that this assessment will include recommendations for operational and physical strategies to enhance transit system security. Stay tuned to that conversation.
     
    I just recently learned that those call a ride busses cost $37 per person / trip which is $75 for a round trip. I do not want to sounds anti handicap or older people but that seems like an awful lot of money and I wonder if there is not another way?
    Paul, the cost you are referencing is the cost to provide paratransit service to Missouri Department of Mental Health clients via the Transportation Management Association, of which Call-A-Ride is a partner. This cost is not borne by the customer. Under the Missouri Department of Mental Health (DMH) contract, DMH, not the customer, bore the cost. For customers who are eligible for Call-A-Ride service because of personal mobility or cognitive limitations, the fare for a one-way trip is $4.
     
    What can one do about someone storing their vehicle in the bus stop?
    Richard, most MetroBus stops are designated “no parking zones,” and enforcement for parking in these zones is the responsibility of local law enforcement. Please contact your local law enforcement or elected official to report these incidents.
  • When does Metro plan on removing all of the older high floor buses from service? Any idea on when newer trains will be implemented as well?
  • Avid STL Rider, Metro operates our vehicles longer, and they break down less than any other transit system in the United States. Part of this award-winning program is our fleet replacement strategy. Metro replaces about 1/15th of our MetroBus fleet each year to ensure that we maximize the utility of each vehicle, while keeping an average fleet age of about 7.5 years. Our last high-floor buses are scheduled to be replaced by low-floor battery electric buses in 2020. We are excited to deliver this technology to our customers. Metro’s light rail fleet age varies, and is based on the series of system expansions that have taken place since our inaugural opening 25 years ago. Light rail vehicles (trains), which last much longer than buses, are undergoing mid-life overhauls to their body, interior, trucks, wheels and other components. Look for these improved vehicles to be rolled out over the next several years.
  • Are the metrolink platform security workers supervised? There are numerous times that I watch them stand around talking to friends / coworkers rather than being attentive to the actual platforms (specifically at Forest Park station). I witness fights and arguments between fellow riders weekly and rarely see these workers step in to break them up. This does not create a welcoming experience for visitors and daily riders who pay to use the transit system.
  • Ammqy7, Sorry to learn that you have had a negative experience with some Metro contract security personnel. These personnel are supervised by Securitas, the company Metro contracts with, as well as Metro Public Safety. I encourage you to contact us directly when you have a negative encounter. In July, Metro launched a text service that allows customers to text directly to Metro Public Safety dispatch in real time; this text number is 314-300-0188. You may also reach out to Metro Customer Service at 314-982-1406, customerservice@metrostlouis.org, or via text at 314-207-9786 to share your experiences across the Metro system with our management team.
  • There's scope for more stricter no smoking enforcement at forest park metrolink station. i see folks smoking every morning. At least one of the security personnel should be on the platform at all times. Also, the tunnel that leads to parking reeks urine smell occasionally. Can these tunnels be washed from time to time?
  • Aligo, thank you for your feedback regarding smoking enforcement. We are continuing to push enforcement since Metro instituted a smoking ban in 2017. We can power was the pavement beneath Baliviere; I will share this with our team.
  • Will metro rail ever start consistently enforcing purchase of a valid ticket? I've been a rider for a long time and have only been asked to show my ticket a handful of times. Enforcing this would cut down on crime on the metro as well as improve the experience for passengers. Why not install turnstiles like many other public transit systems in the country? I've never been on another public transit system with so little control/oversight.
  • Stlresident, fare enforcement is a vital component of creating a safer and more secure transit system. Please see our response below to a similar question regarding barriers and fare enforcement.
     
  • When will south STL County and I-55 corridor get some metro link service?
  • Richard, the certainty and timing of MetroLink expansion is determined through a regional process inclusive of early design studies; regional consensus from our elected officials; and successful pursuit of federal funding. With respect to extending MetroLink south from Shrewsbury Lansdowne 44 station, St. Louis County has expressed an intention to begin a feasibility study, however this process has not yet kicked off.
  • What is the process for removing a bus shelter?
    What is the process for adding one?
  • Richard, please reach out to Customer Service with specifics about this particular bus stop location. Call 314-982-1406 or 618-271-7879 or 314-207-9786 (TEXT) or email them at customerservice@metrostlouis.org.
  • Thank you St. Louis for another great chat! We’ll talk to you next month. In the meantime, don’t hesitate to reach out to us. You can contact Customer Care via phone 314-231-2345 or 618-271-2345 or via text message at 314-207-9786. If you’re active on social media, we’re also available via Facebook, Twitter and Instagram. Have a great month!
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