Mike, the design of the transit system does impact how customers can gain access to the system. MetroLink, like most light rail systems in the country, was designed as a proof of payment system. This means that there are not turnstiles and gates at stations, or fences along the perimeter. We've heard comments like yours for many years, and at the prompting of our regional elected officials, East West Gateway Council of Governments, hired an outside company to assess safety and security on the MetroLink system. The results of the study will be announced in the near future, but the preliminary finding suggests that turnstiles would not be the preferred option for access control.
Mike, the safety and security of our riders is our highest priority. Metro has increased the presence of our own security officers across MetroLink. We hear and understand your experience with our contract security force, and we will soon launch a new approach to contract security. In the meantime, we are providing increased training and supervision for these teams, and I will share your specific feedback with our staff. These front-line personnel are tasked with greeting customers, enforcing fare policies and our rider rules, including smoking. When criminal activity occurs, they are responsible for summoning our law enforcement partners. Metro contracts for law enforcement service with the St. Louis County Police Department, the City of St. Louis Metropolitan Police, and the St. Clair County Sheriff’s Department.
Robert, an issue was revealed during the final inspections of the platform extension project, and Metro’s Engineering team is currently analyzing the cause and working with the project contractor to determine the best solution. Our goal is to get the extension and walkway opened as soon as possible, and we will keep everyone updated on the project’s progress.
Phil, we'll have our Safety team take a look at the sight-lines at the Shrewsbury station and see if any modifications need to be made. Thanks for the feedback.
Robert, there are no plans at this time to replace the shelter at Laclede and Yorkshire.
Anon, Metro Public Safety and our law enforcement partners’ patrols are focused on riding MetroLink trains and patrolling the platforms. Metro has contract security roving between the Big Bend and Skinker Stations, which provides a presence on the platforms and surroundings. We have listened you and our other customers’ desire to have more visible presence at stations, and are working to shift our deployment and contract security strategies accordingly.
Ian, see our answer to Anon below.
Blue, we appreciate the the positive feedback. We're shifting the narrative to celebrate successes, personalize our service and our team, and focus on the positive impact Metro has on the St. Louis region.
Ethan, our AVL system, which provides the real-time locations for MetroBus, provides estimated arrival times based on the current location of the bus and the established travel time of the route. In order to improve the reliability of this system, we have made modifications that increase the frequency and accuracy of location information. You should start to see improvements in that data.