Talk to Metro about buses and MetroLink

Talk to Metro about buses and MetroLink

Ask Metro Transit about bus and train schedules, new technology, fares and more in our monthly chat with the Metro experts. Join them on Wednesday, March 6, at noon to get answers to all your questions about how to get around the St. Louis area.

    Good afternoon, St. Louis. It’s been quite the winter season and we’ve tried our best to keep you moving through it all; however, we’d like warmer weather to come sooner rather than later. We’re moving on several technology tools to help you navigate the bi-state region. In fact, this week, we announced Transit as our official mobile application. Have transit questions we can answer? Let us know what’s on your mind.
    Just checking back, from last month, about my question about the door handles on the Metrolink vehicles. Thanks!
    Jimmy, the door on MetroLink open and close in a folding, accordion-like manner, so the handles are set at an angle to allow them to open and close properly.
    Are there any plans for expanding Metrolink? As a suburban commuter I've found it immensely helpful, but it is somewhat limited to the central corridor. Is a North-South route coming anytime soon? NGA to towergrove via midtown, perhaps?
    Jake, there has been some momentum on the Northside-Southside MetroLink corridor. East-West Gateway Council of Governments (our region’s metropolitan planning organization) recently completed a conceptual design study for this corridor. The proposed route is planned to serve various neighborhoods in north St. Louis City, including the NGA site, as well as areas in south St. Louis City. This study was the next in a series of steps necessary for refining the planning and design of this project. After this, our next steps would be to begin a specific planning and design stage that is required through the Federal Transit Administration’s Capital Investment Grant Program. In as soon as two years, the region could pursue federal funding for this project. The successful award of federal funding will be critical for constructing the next MetroLink expansion. Outside of Northside-Southside, St. Louis County has outlined a conceptual study that would examine three different MetroLink options within St. Louis County. St. Louis County has not yet announced the timeline for this initiative.
    Westbound lanes of I-64 between the end of the Kingshighway on ramp and the Science Center overlook. Across right two lanes. The pavement is crumbling and sinking on a strip about 3 feet wide. I probably wouldn't have noted the problem in my car but you really see the pavement when you ride a motorcycle.
    Great observation; however, we think your comment would be best answered in the Road Crew chat, which kicks off at 1 p.m. (after ours). Here’s the link.
    The security on Metrolink trains seems almost non existent. What would it take to ensure there is a security official or off duty cop patrolling every train, and checking tickets? I'd assume the cost is very high, but it may be the only solution to stem the tide. Lately I've seen open harassment of passengers, open smoking of weed and tobacco, and alcohol consumption on trains.
    R, we agree with you – the most effective way to create a safe and comfortable transit system is to have coordinated deployment of visible security staff. Over the last year, we have been working with our law enforcement partners to increase the presence of security on the system by focusing on targeted onboard patrols. This has led to increased MetroLink and MetroBus checks, increased fare enforcement and an overall increased presence of personnel where they need to be, on the system with our passengers. This strategy aligns with what was highlighted in the recent MetroLink Security Assessment. One of the recommendations from the independent assessment contractor was a new deployment strategy of our existing security resources. However, we did not wait for the assessment to be completed to begin making changes to our approach, and we have already implemented many of their recommendations, including this one. While a lot of progress has been made, we know there is more to do, and we will be focusing our efforts in the weeks and months ahead to continue to improve your experience on the Metro Transit system – including addressing smoking and the other issues you have experienced. If you are ever on the system and need assistance from our Public Safety team, I encourage you to text 314-300-0188 to contact them directly. It’s available 24/7, and you will get a prompt response. Also, if you would like to learn more about MetroLink Security Assessment and the steps being taken to improve safety and security on Metro, please visit metrostlouis.org/security.
    Are there any plans to "automate" announcements on MetroLink? I never really thought much of it, but when I had a friend in town from another city he found it very odd and hard to understand, seeing as many other cities have normalized recorded announcements on transit.
  • Tanner, all MetroLink announcements are currently automated, and are used to inform passengers of arriving trains, maintenance on the system that may impact service and share other transit information. Sorry to hear your friend had trouble understanding the announcements – we’ll make sure that all of our communication resources are working appropriately.
  • I think the person was talking about the announcements on the train, not the stations. Because they are made by the operator, they are inconsistent and some operators speak better than others. There are specific instructions on what to say when, but when humans are involved, you get a variance from person to person.
  • The announcement technology currently deployed inside MetroBus vehicles is not available inside MetroLink vehicles. MetroLink operators are given a set script to follow (i.e. the rules and expectations of MetroLink travel as well as upcoming MetroBus connections). MetroLink operators may also use the PA system to inform riders of delays and/or deviations. Feel free to let us know if you’re unable to hear the announcements on your train ride. Call us at 314-982-1406 or send us a text at 314-207-9786.
  • Thank you St. Louis for another great Live Chat. We’ll see you on here on the first Wednesday of April (April 3). Until then, reach out to us on social media or through our Customer Care lines. Have a great rest of the week!
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