Live Chats

Talk to Metro about buses and MetroLink

Ask Metro Transit about bus and train schedules, new technology, fares and more in our monthly chat with the Metro experts. Join them on Wednesday, April 3, at noon to get answers to all your questions about how to get around the St. Louis area.

3rd & 7 37yd

It’s springtime and that means lots of fun activities outside and around the bi-state region. Let Metro Transit be your way around town. Before you head out, let us know public transportation questions you have for us.

by Metro Transit 4/3/2019 5:00:02 PM
Are there specific dates on Metro reImagined implementation?

by stlmn20 4/3/2019 5:24:40 PM
stlmn20, the plan is currently being finalized and will be shared later this spring. We anticipate launching Metro Reimagined sometime this fall.

by Metro Transit 4/3/2019 5:26:02 PM
Hi and thank you for taking time to answer questions. Can you please tell us when (i.e. the date) the new metro security contract will be awarded and passengers will see the newguards on the trains and platforms?

by Rob 4/3/2019 5:31:00 PM
Rob, we've increased the number of security personnel assigned to our current contract with Securitas; these team members are out on the transit system, at stations on onboard MetroLink trains today. Metro is working to revise the scope of performance for a new security contract, which will be awarded this year.

by Metro Transit 4/3/2019 5:31:33 PM
Thank you but that is disturbing.

The security analysis CLEARly said no additional personnel are needed. The ones that are there need to do their jobs. That is not my analysis (although it agrees with my observation) but that of the year-long study that just happened. Where did Metro get the takeaway that more personnel are needed? I have never seen so many do-nothings sitting around. That you're spending more money on additional do-nothings, in direct opposition to the analysis you received, is extremely disheartening.

by Rob 4/3/2019 5:40:25 PM
Rob, the increased personnel began in July 2018 and was planned in coordination with the WSP MetroLink Security assessment.

by Metro Transit 4/3/2019 5:40:43 PM
So can you please confirm the date the new contract will be awarded, with more specificity than "this year"?

by Rob 4/3/2019 5:42:03 PM
Rob, we do not have a specific date to offer at this time.

by Metro Transit 4/3/2019 5:42:12 PM
Does Metro plan to connect riders with the Gateway Commerce Center from NCTC into Madison County? Either Metro or MCT providing that service via I-270 would be great for those who live in North County that work in Madison County and vice versa without prolonged commute times multiple transfers.

by Kurt 4/3/2019 5:44:25 PM
Kurt, Metro has no plans to provide service between the Gateway Commerce Center and the North County Transit Center. However, we can share your suggestion with Madison County Transit.

by Metro Transit 4/3/2019 5:44:42 PM
Any updates on new payment systems or updating LRV?

by stlmn20 4/3/2019 5:47:23 PM
We'll begin the process of modernizing or replacing our original light rail vehicle in the next two years, but cannot yet report process or timeline. We are pleased to roll out a pilot program of mobile payment later this spring, which will allow customers in select markets to pay their transit fare using their mobile device. This pilot program will influence the design of a more permanent program to follow.

by Metro Transit 4/3/2019 5:47:56 PM
Why is STL so far behind KC Metro in mass transportation? KC is updating routes more frequently that STL. KC is offer more services years ahead of STL. Even yesterday offered free ride for Election Day etc.

by Wantabe Commuter 4/3/2019 5:49:36 PM
The St. Louis region enjoys a large multimodal transit system that is actually more extensive than the transit system in Kansas City, which does not include light rail. Metro Transit offers 46 miles of light rail serving 38 stations, and 84 MetroBus routes across a three-county area, and Call-A-Ride service across the City of St. Louis and St. Louis County. That said, we do learn from our peers across the transit industry, and KCATA is offering innovative demand responsive services, and services designed to improve mobility for disabled customers that we are studying and intend to emulate.

by Metro Transit 4/3/2019 5:50:45 PM
Would you consider adding no-smoking signs to the bus stop signs? I know the smoking ban at bus stops is unenforceable, but a standardized reminder might help with courtesy.

by Brad 4/3/2019 5:52:11 PM
Brad, our bus stop signage provides a limited amount of available real estate. When we updates our signs, our primary focus is to ensure that critical transit information is easy to read and access.

by Metro Transit 4/3/2019 5:52:30 PM
Are there any plans to roll out a reduced fare Gateway Card for kids 12 and under? I’ve been a fan of using my card for the last year, but it’s still a hassle to have cash for kid fares if I’m going somewhere with my kids.

by Adam 4/3/2019 5:55:00 PM
Adam, yes we will roll out reduced fare Gateway Cards in the near future.

by Metro Transit 4/3/2019 5:55:28 PM
Paying transit fare using mobile device -- is that connected to Gateway Card, replacing Gateway Card, an alternative to Gateway Card, or what?

by Brad 4/3/2019 5:57:32 PM
Brad, at this time, we envision mobile payment as an alternative payment option.

by Metro Transit 4/3/2019 5:57:32 PM
Any possibility you could develop a flyer that riders can text security for concerns and place it in every car of the train - front and center?

by Oligo 4/3/2019 5:59:58 PM
Oligo, in addition to the signage we currently have on the system highlighting our text numbers, we will be adding more flyers to MetroLink trains and Metro buses later this month.

by Metro Transit 4/3/2019 6:00:22 PM
With regards to the eventual gateway card, do you expect to work with providers like WageWorks that provide monthly passes through wage deduction? In other words, will those of us who have monthly passes sent in the mail each month be able to instead have an RFID card?

by BusGuru 4/3/2019 6:07:37 PM
We are not currently working with WageWorks on a program like this. However, we are always looking for ways to extend these types of benefits to our riders, like through our Commuter Advantage program, which allows employers to provide transit passes to their employees through wage deductions on a pre-tax basis. We’ll share your suggestion with the Gateway Card team.

by Metro Transit 4/3/2019 6:07:57 PM
Thank you St. Louis for another Live Chat. If you have any additional questions throughout the month, reach out to us. You can contact us using our various Customer Care options or engage with us on Twitter or Facebook. We'll see you at our next Live Chat on Wednesday, May 1.

by Metro Transit 4/3/2019 6:08:34 PM

Live Chats

Talk to Metro about buses and MetroLink

Ask Metro Transit about bus and train schedules, new technology, fares and more in our monthly chat with the Metro experts. Join them on Wednesday, April 3, at noon to get answers to all your questions about how to get around the St. Louis area.

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