Talk to Metro about buses and MetroLink

Talk to Metro about buses and MetroLink

Ask Metro Transit about bus and train schedules, new technology, fares and more in our monthly chat with the Metro experts. Join them on Wednesday, May 1, at noon to get answers to all your questions about how to get around the St. Louis area.

    Good afternoon, St. Louis. Thank you for joining us for our monthly Live Chat. Go ahead and ask us any questions you have about navigating the region via MetroBus or MetroLink. We’re also happy to answer any questions you have about Metro Transit and what’s in store down the road.
    When does the Forest Park Explorer start? Are there brochures for this route available?
    Downtown Resident, the Forest Park Explorer begins seasonal service Friday! As far as brochures, we can get you one or you can stop by the MetroStore in downtown St. Louis. Reach out to us at 314-231-2345.
    Will the schedule for 16 change, and if so when.
    Ken, the next service change will occur on June 10. At this time, there are no changes to the #16 City Limits in this service change.
    When are we going to get turnstiles and electronic tickets for entry into the Metro Trains? This is what we the public want and we know it is expensive but if Metro continues to ignore us, there will be continued rider loss and no new tax dollars. No more studies and wasting our money and time, just do the right thing for all our safety.
    We the residents on St. Louis city and county have asked for turnstiles and electronic tickets but Metro refuses to give the public what they want and need for real safety on the Metro platforms. We all know it is expensive but Metro will continue to have declining ridership because we will continue to not use it because of the crime and drugs that happen in and around the stations. No more studies, give the public what they want or get ready for an even bigger lose in ridership and forget about any new taxes.
    Denis and Denny, we're working closely with our law enforcement partners to deliver a comprehensive security strategy that delivers a safe, comfortable and welcoming transit experience. Part of that approach includes changes to the physical design of our MetroLink Stations. Last year, we made changes to three stations – North Hanley, Forest Park-DeBaliviere, Fairview Heights – that creates designated access points to the platform, and staffed those entrances and exits with security personnel who greet passengers and check fares. This received positive feedback from riders, law enforcement and security staff, and this spring, we will expand this program to two of our most popular stations – the Central West End and Delmar Loop MetroLink Stations. In addition, we have started the redesign of five original MetroLink Stations using Crime Prevention Through Environmental Design principles, which uses clear sight lines, lighting and other features to create safer stations that deliver a better experience for customers. Complimenting these efforts is a change in deployment strategy that began last year, with increased patrols and increased presence of law enforcement and security staff on the system. As you note, retrofitting 38 stations with turnstiles, maintaining them, and staffing them so they are monitored is cost-prohibitive, and is not the best use of taxpayer resources. Instead, by making strategic design changes to stations and increasing security presence throughout the system, we are creating a more comprehensive approach to safety on the system. And, expect to see continued progress as we move forward in the weeks and months ahead.
  • If Metro goes with turnstiles as Mr. Watson wants, please visit Atlanta and see their turnstile design. You cannot jump over them!
  • Your studies and changes have not worked and will not as you all know. I spent 30+ years in situational awareness, this is all hogwash. Look at the Merto in DC and in Paris France. Get your head out of the sand.
  • Denny, MetroLink, like nearly all light rail systems in the United States (for example, Minneapolis, Denver, Dallas, Los Angeles, etc.), is designed as a proof of payment system. While MetroLink’s 38 stations vary in design and neighborhood context, many stations are deliberately designed to be well connected to their surrounding environment. Unlike heavy rail systems designed to carry very large volumes of passengers (for example, Chicago, Washington, D.C., New York, etc.) these proof of payment systems rely on a coordinated team of security, law enforcement and operations personnel to be present across the system to enforce fares, a passenger code of conduct, and criminal codes. Metro Transit is working to improve the presence and effectiveness of these teams across the transit system to reduce the incidence of fare evasion as well as nuisance behaviors and criminal activity. We have made progress, and there is still hard work ahead.
     
    Declining ridership and fare evasion are also occurring on heavy rail systems (with fare gates)- these are not challenges that we can build our way out of. We must rely on that coordinated law enforcement and security presence across the system, that presence that would still be necessary even if gates were present.
  • I was curious where things are with North/South LRT between Fairground Park and Cherokee Street. I was under the impression that the main study had been complete, we all know that St. Louis City residents passed a tax increase to fund this extension, have things moved into the environmental phase yet? I know things are dependent on federal funding, but what is happening at the local level currently? Is there a firm timeline?

    Also, I live in KC and want to preempt our usual negative Nancy that shows up regularly to talk about how advanced KC is when it comes to transit. KC is decidedly not ahead of St. Louis in this (or really any regard). KCMO has failed miserably when it comes to passing city wide tax increases for transit, and currently the city has only 2 miles of rail based streetcars, far less than the 46 miles of grade separated LRT that St. Louis offers with direct connections to airports, hospitals, universities, innovation districts, stadiums, arenas, convention centers, and other cultural and institutional amenities. The state of mass transit in Kansas City is embarrassing, don't be fooled.
  • STLer, last year East-West Gateway Council of Governments (EWGW is the St. Louis region’s metropolitan planning organization) completed a conceptual design study for a Northside-Southside light rail corridor. This work refined design and operating plans, route alignment, and station locations first identified through a body of work that concluded in 2008. The next step in the project development process for a project like a Northside-Southside light rail corridor is an environmental impact assessment (EIS) and preliminary design. A federal application process would begin about mid-way through that work. That process lasts 2-3 years, and requires significant funding (all local funding). Metro and our partners at EWGW have continued conversations with the City of St. Louis about advancing this work into the EIS phase. We do have a clear timeline for project development once the EIS is initiated; it is that date that has not been determined.
  • when will we be able to load gateway cards online? when does the new bus plan start?
  • Soulardian, we plan to test an online reloadable feature for the Gateway Card, but a start date has not been set. We expect to launch Metro Reimagined, the redesign of the MetroBus system, this fall.
  • Now that we know the Blues will be playing a home game on Friday night, are you still going to truncate the Blue line at Forest Park?
  • Downtown Resident, no, with the Blues in town on Friday night, we'll delay those single-track operations. Blue Line trains will operate normal service between Shrewsbury and Fairview Heights until after the game. #LGB
  • Last comment, Now what are you going to do about the drug dealing just off the North Hanley Road station, I drop service employees at this station every day and watch people walk up the ramp to Hanley Road where there are 2 to 3 people taking money and as lookouts while the Metro rider pays on man and goes across the street to the gas station to puck up his drugs and then back to the Metro train. We are not a stupid public; we know what is going on here and at other Metro Stations.
    Denny, Metro Transit Department of Public Safety is working closely with the St. Louis County Police Department to improve security on and around our transit system, including at the North Hanley Station, one of Metro’s busier bus and rail hubs. We recognize the challenges at this particular station and together we have significantly increased the presence of law enforcement and public safety personnel to address criminal activity and nuisance behavior. This is a start, but we haven’t solved these problems yet. We will continue to apply pressure to this and other locations with similar challenges. This requires working collaboratively with local and regional law enforcement entities, and the communities we serve. Stay tuned for continued progress in the realm of security.
    I believe the new prosecutor in STL County has said he would resume prosecuting fare evaders. Has that started happening? Also, do you expect some of the stumbling blocks to Metro expansion in the county will be removed with new leadership?
    TimJim, we're working with our partners in the St. Louis County Prosecutor’s Office and St. Louis County Police Department to commence prosecution of fare evasion citations issued by Metro employees and our contractors. These citations issued by St. Louis County Police Department continue to be prosecuted. There are many critical path challenges for infrastructure expansion, including light rail. The most pressing challenge for MetroLink expansion in St. Louis County has been, and likely will continue to be, available funding. St. Louis County is reserving a portion of sales tax proceeds for transit system expansion, but is not yet poised to commence an expansion project. Metro will continue to work with our partners in St. Louis County and East-West Gateway Council of Governments to prepare for any expansion programs.
    Hey Clarence, we see your question. We’ve reached out to our team to get an answer for you; however, we want to be respectful of your time. May we email you the answer when we find out? Send us an email at nextstop@metrostlouis.org and we’ll let you know when we know.
    Thank you all for another great chat! As was mentioned in the beginning of the chat, the Forest Park Explorer goes into service on Friday. You can find more information about this seasonal service, by visiting our blog. In the meantime, reach out to us if you ever have a transit question. You can find us on social media or by reaching out to our Customer Service team.
Powered by ScribbleLive Content Marketing Software Platform